Returns & Exchanges
At Thats So Fetch, we want you to love your look, which is why we offer easy returns for store credit within 30 days of delivery. Please ensure all items are unworn, unwashed, and still have their original tags attached to be eligible for a return.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place your items in their original packaging, ensuring all original tags and hygiene seals remain intact and undamaged.
Download and Print
Generate your prepaid shipping label from the portal, print it out, and attach it firmly to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier and keep your tracking number handy; your store credit will be issued once our team processes the arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing